Warranty & Repair
If your Alé or DMT product fails due to a manufacturing or material defect, we will repair or replace the item after manufacturer approval, up to six (6) months for Alé products and up to two (2) years for DMT products from the date of purchase. Our warranty policy applies only to products purchased in the USA.
Alé does not cover product failures due to normal extended wear and improper care. Damage from saddles, saddlebags, contact with velcro, over stuffing pockets, etc. is not covered.
DMT does not cover damage resulting from negligence, abuse, improper care or accidents. DMT does not cover product failures related to the Boa system. We require that you reach out to Boa directly.
We will repair or replace products at our discretion.
INITIATE A WARRANTY REQUEST
Send an email to [email protected] with the following information:
1. Order number
2. Description of damage and how it occurred
3. Photos of the affected areas
4. Photo of the full garment
- Return postage will be at your expense. We will cover return shipping if a repair is required.
- Repairs are subject to a fee.
- Repairs & replacements are only valid for the original owner of the item.
- Used items must be clean. Dirty items will be returned back to you and not repaired.
If you purchased items from one of our dealers, we require that you bring any faulty item back to the respective dealer. They will evaluate the claim and assist you further.